How do I order online?
Simply click the Add to Cart button found on every product page. You may continue to add items to your basket until your order is complete. Click on the shopping cart icon to return to your shopping cart from any page on the site. Click the GO TO CHECKOUT! button and enter your shipping and billing address. (Please note, the billing address must match the address where your credit card statement is sent.) Click the Continue button to choose your Shipping and Payment Methods. Review your order, then click the Place Order button to complete the order.
How do I order by phone?
1-800-332-3256. Friendly, helpful people will offer fast, personal service!
What does the Availability status mean?
- In Stock - The product is currently available, and normally ships within 1 business day. Due to high order volume in November and December, in-stock items normally ship within 3-5 business days. Please note, however, that we do not ship products on Saturday, Sunday, or major US holidays.
- Out of Stock - The product is not immediately available, but is on order with the supplier, and will be shipped to you as soon as possible (which, in most cases should only be a few days, but in some cases, could be 1-3 weeks after you place your order.) For out of stock items, you can request an e-mail when the item is back in stock.
Can I be notified when a product comes back in stock?
Yes! We can send you an e-mail when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. Just click the link, fill out the simple form, and when the item(s) you select come back in stock, you'll receive an e-mail from us.
Please note that you'll receive a separate e-mail for each item you select. Once we send that e-mail, you won't receive another notification unless you request it again. To be sure you receive your e-mail, be sure to add "firstname.lastname@example.org" to your address book so the e-mail is not marked as spam.
Will I be charged sales tax?
Because our office is located in Florida, all orders shipped to anywhere in Florida will be charged sales tax. If you are a tax exempt organization, please contact us at 1-800-332-3256 (561-998-0004) for assistance. We will ask you to fax us a copy of your tax exempt certificate to 561-998-0119 and you can place the order with us over the phone.
Will I have to pay customs fees on my international order?
Orders shipped outside of the US will almost always be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when they arrive. Unfortunately, Boca Bearings has no control over these fees. UPS and Fedex seem to incur more fees than US Mail. But in our experience the US Mail is not as reliable as Fedex and UPS outside of the USA and Canada. If you are not familiar with the customs laws and fees in your country, please check with your local customs office for more information.
What are your accepted payment methods?
All prices listed on our website are in U.S. Dollars. We accept Visa, MasterCard, Discover, and American Express. We also accept PayPal. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.
You may also make payment by certified check, or money order in U.S. currency only. Just place items in your shopping cart, proceed to checkout and fill out your billing/shipping information. You do not have to enter a credit card to get to this point. Print out the page with your order and the shipping rates and mail that information to us with your payment. DO NOT SEND CASH Please note that orders mailed to us require a longer processing time than those placed on our website. Our mailing address is:
BOCA BEARING COMPANY
755 NW 17th Ave. #107
Delray Beach, FL 33445 U.S.A.
Do you accept PayPal?
Yes! We accept PayPal for orders placed using our One-step checkout process, "Lightning Checkout". To pay using PayPal, you must have an established PayPal account. For more information on setting up a PayPal account, visit their web site.
To place your order using PayPal, just place items in your shopping cart, proceed to checkout and fill out your billing/shipping information. Select PayPal as the payment method by clicking the button at the bottom of the page to place your order using PayPal. This will direct you to the PayPal web site. Enter your PayPal login e-mail address and password and hit continue. Follow the instructions on the PayPal web site to process your payment. Once you confirm and process the final payment on the PayPal web site, you will be redirected back to the Boca Bearings web site, and you will be shown your Order Confirmation page.
Why was I asked to send in address verification?
Sometimes, when an order is placed with a discrepancy between the billing and the shipping addresses, or with a billing address outside the US, or the order is above a certain value, our ordering system will flag the transaction for manual review. In these circumstances, we request physical documentation of the billing address on the order in question to make sure that the order has been placed by the account holder. At Boca Bearings we take your security and privacy very seriously. We hope you understand that when we have to take extra security measures such as this, we do it to protect you as well as Boca Bearings.
Unfortunately, without this documentation, we are unable to complete the processing of your order. If we do not receive the requested documentation within two weeks of your initial order date, your order will automatically be canceled. If you can't provide documentation of the billing address on your order, you will need to cancel your current order and reorder using the proper billing address for your credit card. Once we receive and process your documentation, you should not need to provide it on subsequent orders.
Do you accept Purchase Orders?
We do accept Purchase Orders for for pre-approved accounts. To get information about opening an account with Boca Bearings click here.
Do you offer customers any special discounts?
We have many ways you can save on your next Boca Bearings order. Many items have Quantity Discounts available if they are not already on sale. Please note most sale items do not offer Quantity Discounts.
0-9 pieces = save 0%
10-24 pieces = save 10%
25-99 pieces = save 20%
100+ = inquire direct
We also offer Order Total Discounts on retail orders.
$1 - $250
$500 - $1000
Additionally we offer even more ways for you to save just by helping to spread the word about Boca Bearings. Please see our Rewards Page for more details. And finally our customers on our e-mail newsletter lists have access to exclusive discounts and promotions available only to subscribers. If you'd like to have access to special promotions, discount codes and other goodies exclusively for folks who get our newsletter, then sign up to receive the Boca Bearings E-mail Newsletter! You'll wonder how you ever lived without it! Boca Bearings is dedicated to privacy; we will never ever release your email address to third parties.
To receive our newsletter, you need to have a Boca Bearings account. Once you have an account, you can sign up for the newsletter here.
Can I make changes to my order?
If your order has not already been processed you can make changes to your order. Please call us direct at 1-800-332-3256 (1-561-998-0004) as soon as possible to make your changes. We are not able to change items in your shopping cart, or add additional items to your order once your order has been completed. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been processed our customer service staff will not be able to make any changes to it. You may however return the package to us once you have received it for a refund.
What's your cancellation policy?
You have the ability to cancel your order, as long as it hasn't been sent to our warehouse for processing. To cancel your order call us at 1-800-332-3256 (1-561-998-0004.) Any order that hasn't been sent to the warehouse can be canceled. Your credit card will not be charged, and the order will be deleted permanently. It's that simple! Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. You may however return the package to us once you have received it for a refund.
Do you ship outside the U.S.?
Absolutely. After placing items in your shopping cart, proceed to the checkout area. Complete the Shipping and Billing information, including selecting your country. If your country is not in our drop-down list, we are unable to ship orders to that country. We ship orders via US Mail, FedEx or UPS. The most reliable way to ship internationally is by UPS and Fedex. There are however, more duties and taxes associated with these carriers when the package arrives in your country. If you are not familiar with the customs laws and fees in your country, please check with your local customs office for more information. US Mail is less expensive but in our experience, not as reliable because they are not the ones bringing the package to your doorstep.
Please note that you may need to pay additional import fees, taxes, brokerage fees, and handling fees to receive your order.
These additional fees are not collected or controlled by Boca Bearings. Also, you might be contacted by your local customs office concerning payment of customs fees, or to receive final delivery of your order. Customs processing of your shipment might cause delays in the delivery of your package. Please make sure you are familiar with your country's customs process and fee structure before you order - so you know what to expect. Please note that we prefer not to use the US Post Office for overseas shipments due to the lack of complete tracking information available from the Post Office, and because of the longer delivery times. Please see our special page on International Shipping for more information.